How can we help?
Help with installation, numbering, PDFs, emails, HPOS, exports or the Professional flow.
Email supportFrequently asked questions
01Do I need WooCommerce?
Yes. 8digits Factura for WooCommerce requires WooCommerce to be installed and active.
02When is an invoice created?
You can choose the statuses that generate invoices automatically, and you can also create an invoice manually from the order.
03Can I attach the invoice to the order email?
Yes. In 8Digits Factura → Settings you can attach the PDF to compatible processing and completed order emails. Professional also adds a portal in My Account.
04Can I change the starting number?
You can set it before issuing the first invoice. Afterwards it is locked to protect the continuity of the series.
05Is it compatible with HPOS?
Yes. The current version declares compatibility with High-Performance Order Storage and uses WooCommerce order APIs.
06What does Professional include?
Credit notes linked to the original invoice, validated B2B checkout fields, an invoice portal in My Account, and PDF customisation (logo, colour and footer).
07Does the plugin guarantee tax compliance?
No. The plugin organises and generates documents from the data you configure. The store owner must review the setup and their obligations with a qualified professional.
Before you write
This information helps us diagnose the issue without several rounds of follow-up.
- Include the WordPress, WooCommerce, PHP and plugin versions.
- Explain what you expected and what happened instead.
- Include the steps to reproduce the issue.
- Say whether it happens on every order or only one.
- Hide NIF/CIF, addresses and customer data in screenshots and logs.
- Do not send administrator credentials or a full database copy.
Response expectation
We usually reply within two working days. Technical support is not a substitute for tax, accounting or legal advice.