How can we help?
Help with scans, scores, staging sites, reports, billing, or a finding that looks wrong. Launch Ready support is not an accessibility, legal or security audit.
Email supportFrequently asked questions
01Is Launch Ready a full accessibility or legal audit?
No. Accessibility checks are automated heuristics, and compliance signals flag missing privacy/terms/cookie cues. Neither replaces a specialist audit or legal review.
02What does the Launch Readiness score mean?
It summarizes findings by severity. Critical issues can block a Ready state even if the numeric score looks decent. Treat Block Launch items as must-fix before go-live.
03Can I scan staging sites?
Yes — that is the intended workflow. Catch staging submit URLs, noindex leftovers, and placeholder content before DNS flips.
04Do you use AI to invent findings?
No. Core scanning is deterministic rule evaluation against crawled pages. Same site, same crawl: same results.
05Who is Free, Pro, and Agency for?
Free covers a single project, up to 25 pages per scan and the last 7 days of scans — enough to ship one site. Pro adds full history with new/resolved comparison, unbranded client reports, monitoring, and seats for a small team. Agency adds white-label reports, the full client portfolio, and the public API for agencies running many launches at once.
Before opening a request
This information helps us diagnose the issue without several rounds of follow-up.
- Include the scanned URL and whether it is staging or production.
- Say which plan you are on and the scan or project name if you have one.
- Describe the expected result and what the report showed instead.
- Note any bot protection, HTTP basic auth, or pages that failed to render.
- Attach a share link or screenshot with client secrets removed.
- Do not send passwords, API keys, or payment-card data.
Response expectation
We usually reply within two working days. Product questions: support@uselaunchready.com.