How can we help?
Help with deck parsing, imports, analysis results, shared links, optional accounts, or a result that looks wrong.
Email supportFrequently asked questions
01Which decks does Moxscore support?
The current core product supports 100-card Commander decks.
02Why did a deck URL fail to import?
Moxfield and Archidekt imports rely on third-party endpoints and are best effort. Export or copy the decklist, then paste or upload it directly.
03Is the score a power-level guarantee?
No. The score and bracket estimate are heuristics for deck-building guidance and table conversation, not guarantees of performance, legality or suitability.
04Do I need an account?
No. Analysis and deterministic tuning work anonymously. Optional account features, where enabled, are separate.
05How do I remove a shared deck?
Use the one-time deletion code shown when the share was created. Shared links otherwise expire after 90 days; support can help if you still have the complete URL.
Help us reproduce it
This information helps us diagnose the issue without several rounds of follow-up.
- Include the browser and device you used.
- Say whether you pasted, uploaded or imported the deck.
- Include the exact error message or affected analysis section.
- Provide a small reproducible decklist when possible.
- For shared links, include the complete URL but never publish the deletion code.
- Remove personal notes or other private text from decklists.
Response expectation
We usually reply within two working days. Moxscore is an unofficial fan tool; support cannot make tournament, rules or card-price rulings.