How can we help?
Setup, rule configuration, Shopify Function recovery, billing questions, or something unexpected.
Email supportFrequently asked questions
01What can CheckoutControl change?
It can hide, rename or reorder supported payment and delivery options, apply conditional checkout rules, and add configured Cash on Delivery fees.
02Does it work with cart drawers?
The v1 Cash on Delivery selector supports cart-page templates. Cart drawers are not supported by the current theme block.
03Why are all payment methods still visible?
CheckoutControl fails open when it cannot identify a configured COD gateway. Copy the payment name exactly as Shopify shows it, save Settings and test again.
04Can support build a custom theme integration?
Support covers the documented app, rules and setup. Custom theme development, unrelated apps and unsupported cart drawers are outside the standard support scope.
05What should I do if a rule affects live checkout?
Disable the affected rule or COD configuration, remove the cart-page block if it is involved, confirm normal Shopify checkout is restored, then contact support with sanitized evidence.
Before opening a request
This information helps us diagnose the issue without several rounds of follow-up.
- Include the shop’s myshopify.com domain.
- Describe the expected result and what happened instead.
- Add the affected rule name and type, without buyer personal information.
- Include the approximate time, time zone and steps to reproduce.
- Attach sanitized screenshots or a short recording if useful.
- Never send passwords, access tokens or payment-card data.
Response expectation
Support is available Monday–Friday, 09:00–17:00 Europe/Madrid in English, Spanish and Hungarian. Initial-response targets begin during those hours.