How can we help?
Help with backups, imports, photos, purchases, packing lists, or anything that does not behave as expected.
Email supportFrequently asked questions
01Do I need an account?
No. BeachLog has no account system and does not use a BeachLog cloud service.
02Where is my journal stored?
Your beaches, visits, notes, photos, collections and checklists are stored on your device. Export creates a backup file that you control.
03Does BeachLog track my location?
No. The app does not request device location. Coordinates are entered or imported by you.
04How do I restore BeachLog Pro?
Use the restore-purchase action in the app with the same Google Play account that made the one-time purchase.
05What should I do before changing phones?
Create a complete export, store it somewhere safe, and verify the file is available before removing BeachLog from the old device.
What to include
This information helps us diagnose the issue without several rounds of follow-up.
- Your Android version and BeachLog app version.
- What you expected and what happened instead.
- The steps that reproduce the issue.
- Whether it affects one beach or the whole journal.
- A screenshot with private notes and photos removed, if useful.
- Do not send a full backup unless you deliberately want it reviewed.
Response expectation
We usually reply within two working days. Please write in English or Spanish and keep private journal content out of the first message.